Subiz is live chat software with many special features which can improve you e-commerce sites as well as your revenue considerably. Specifically, you can imagine that Subiz is kind of a chat tool where you can answer the questions, interact and solve problems at speeds of your computer's Internet connection. However, unlike other softwares which are designed not just for your business, Subiz have the ultimate goal is to boost your sales figures and guarantee your business success.
What is SUBIZ used for ?
Subiz gives you the chance to take the initiative to contactcustomers to support them or create their demands for purchasing before their leaving.
For example, in a clothes shop, you are wondering buying a jacket or not because you are not sure about the size. And then, a smiling saleswoman shows up and asks if you need help. All the concerns are out of your mind and you will be willing to buy this jacket. While online website normally cannot assist customers like that, Subiz is a perfect solution for your website to turn into a real shop in real time just by some clicking and typing. Your clients will feel like they are talking to a real person, not an inanimate machine. With Subiz, you don’t have to worry about your visitors leaving due to not finding the right products or not receiving the appropriate support timely.
I dislike the default color of SUBIZ’s chat widget, how to change it ?
Come to Dashboard >> Settings >> Chat widget >> Theme . On the right hand-side, you can choose the 5 given colors or customize which color you like.
In this part, you can choose the widget’s position on the left or right.
Do not forget to click Save changes
How can I set logo on widget ?
Log in Dashboard >> Settings >> Chat Widget >> Theme. In the third part on the right, click to upload logo image. Remember that the image’s size must be less than or equal to 200Kb.
Can I know exactly the number of visitors browsing on my website ?
If you are using premium packages, you can see all of your visitors on list chat. If you are free account, that’s impossible because your chat list is limited by concurrent.
a. Active visitors: They are watching and browsing on your website at the moment b. Idle : The visitors who do not take any actions such as watching, clicking...in your website within 5 minutes.
How can I invite visitors to chat ?
There are 2 ways:
a. Manually: You can click to each visitor displayed on list to chat with them b. Automatically: If you are in premium user, you can use Trigger as a tool to invite visitors to chat proactively.
Can one account install for several websites ?
Do we need to download anything ?
No, you just need to paste embed code into your website’s source code.
Where can I get embed code ?
Just follow all steps below:
Log intoDashboard > Settings > Installations
Where can I get licence ID ?
The licence ID is very important for you to integrate SUBIZ Chat onto Wordpress or Joomla sites.
Follow my instruction to get your licence ID:
What is dashboard?
Dashboard is a web-based chat application where you can manage everything related to your Subiz account such as monitoring visitors, chat with them, re-view history, manage reports, agents...,especially the settings
Why am I disconnected from Dashboard?
There are 2 possible reasons related to this issue:
a. Your device has problem with internet connection b. Someone else is logging into your account
Sound on Dashboard?
You can see there are 2 types of sound you can manage:
a. Chat request b. New message
You can customize in Settings > General Settings > Sounds on Dashboard.
How can I search for an exact conversation in chat history?
There are 4 criteria to filter your chat history so that you can find out the conversation you want to search for.
a. Message content b. Visitor’s name c. Visitor’s email d. Visitor’s phone
If you cannot find a conversation in history, please write to firstname.lastname@example.org for help
Where should I start the registration?
To start using SUBIZ, firstly you need to register an account.
What should I do if I do not receive activation e-mail?
You need to check for 2 possibilities in the following:
a. Subiz's activation email was sent to SPAM box b. Your email you type in registration form was wrong -> Re-register and make sure the email is correct
If it's not any of the above, contact email@example.com
How can I retrieve my password ?
You can reset your password by following this instruction
I cannot chat with my visitor. On dashboard I see this message: "Your monthly conversation budget has been exceeded. Please contact us to continue." What does it mean ?
This means your account has reached the limit for the number of monthly conversation allowed for free plan.
Yes, of course. After registration, you will use the 30-days trial period. During this time, Subiz let you experience all the features like Standard package. In addition, you can create 100 agents in maximum.
When the trial time ends, if you do not upgrade to use premium packages, Subiz will automatically downgrade to free version
How is Subiz's free plan ?
Subiz provides free version with 5 concurrent, 1 agent and 7-days chat history. Read more
Can I change package at anytime ?
Yes, absolutely you can also change the number of agent anytime you want.
How can I upgrade account ?
Follow the instruction below to create Subscription
Agent is an user who log into dashboard to chat with your website's visitors. Each agent will have their own account to manage. Your admin account is also an agent which have rights to manage normal agents and edit their permission.
How can I change the payment's information like my credit card...?
No problem. Contact firstname.lastname@example.org to get the purpose.