You need to check for 2 possibilities in the following:
a. Subiz's activation email was sent to SPAM box
b. Your email you type in registration form was wrong -> Re-register and make sure the email is correct
If it's not any of the above cases, contact firstname.lastname@example.org
Firstly, you have to install those channels on Dashboard.
To make a conversation via email or OTT, you need to have contact of users in those channels.
Yes. On Subiz's widget, users can review their chat history, to continue the unfinished conversation or create a new one.
You can initiatively start a conversation with online users
You can also send auto message to users thanks to automation function.
Yes. Agents can support an user at the same time by 2 way:
- Creating rule to assign a conversation to a group of agents
- Assigned agent invites other agents to joint this conversation