From Hanoi - Subiz is transforming the experiences in customer communication and you’ll be transformed by a job at Subiz as well.

The team is also growing rapidly, we invest in developing, research, customer support, and great design. To focus on creation, everybody tries to approach the work with thinking and care so they want to work with people who do the same – the emphasis is on longevity and candidates are invited along for the ride!

Come and join us !

Available Positions

Customer Success Specialist

What you’ll do:

Although you will design your day-to-day routine, we estimate that you will spend:

  • 50% of your time interacting with Subiz users in Vietnam and several countries around the world; managing support-side communication via Email/Chat/Social on tools like Freshdesk and Subiz of course; and proactively engaging with current and potential customers via other channels or even on their websites
  • 50% of your time improving our onboarding and support practices by writing content for our Help Center and Blog; recording webinars and demo videos; and organizing other initiatives.

An essential part of this role is to contribute to Subiz product development by gathering customer feedback.

Requirements:

  • Good communication skills in English.
  • Writing and Typing is a large part of the job, so the ability to concisely express your written thoughts in English and Vietnamese is required.
  • Passion for eCommerce, online sales.
  • Customer focused with a desire to help people
  • You’ll be helping a lot of people. For some, you will have a significant influence in both their business and life. You have to love assisting people and providing them with personalized attention and care. Patience and empathy is a must.
  • Ability to work without supervision and be self-motivated
  • There will always be a someone to guide you through the tasks (especially in the beginning), but for the most part, you will need to proactively suggest ideas and act on your own.
  • Desirable skills and qualities
  • Blogging experience; established presence on Twitter/Facebook/LinkedIn

Benefits:

  • Help grow the customer success and support department
  • Work/collaborate directly with the founders Subiz live chat team
  • Book and online course reimbursement
  • Fun and welcoming office environment including free food / coffee
  • Annual team trip
  • Competitive salary ($350 - $400/month)

Please send your CV and Cover Letter to work@subiz.com with the subject as the following: [SUBIZ] Customer Success Specialist - {Your Full Name}

  • Location: Hanoi
  • Employment Type: Full-time
  • Salary: $350 - $400
  • Closing Date: 30/01/2017