What you’ll do:

Although you will design your day-to-day routine, we estimate that you will spend:

• 50% of your time interacting with Subiz users in Vietnam and several countries around the world; managing support-side communication via Email/Chat/Social on tools like Freshdesk and Subiz of course; and proactively engaging with current and potential customers via other channels or even on their websites
• 50% of your time improving our onboarding and support practices by writing content for our Help Center and Blog; recording webinars and demo videos; and organizing other initiatives.

An essential part of this role is to contribute to Subiz product development by gathering customer feedback.

Requirements:

• Good communication skills in English.
• Writing and Typing is a large part of the job, so the ability to concisely express your written thoughts in English and Vietnamese is required.
• Passion for eCommerce, online sales.
• Customer focused with a desire to help people
• You’ll be helping a lot of people. For some, you will have a significant influence in both their business and life. You have to love assisting people and providing them with personalized attention and care. Patience and empathy is a must.
• Ability to work without supervision and be self-motivated
• There will always be a someone to guide you through the tasks (especially in the beginning), but for the most part, you will need to proactively suggest ideas and act on your own.
• Desirable skills and qualities
• Blogging experience; established presence on Twitter/Facebook/LinkedIn

Benefits:

• Help grow the customer success and support department
• Work/collaborate directly with the founders Subiz live chat team
• Book and online course reimbursement
• Fun and welcoming office environment including free food / coffee
• Annual team trip
• Competitive salary ($350 - $400/month)

Please send your CV and Cover Letter to [email protected] with the subject as the following: [SUBIZ] Customer Success Specialist - {Your Full Name}